Return & Refund Policy

At Thetrap, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return your item in accordance with this Return & Refund Policy.

Website: thetrap.shop
Contact Us: Contact Us

1. Return Period

We accept eligible returns within 14 days of delivery.

To request a return, you must contact us within 14 days after your order is delivered. Returns requested after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Be returned with its original packaging, tags, accessories, and components, where applicable.
• Not be damaged due to misuse, neglect, alteration, or improper handling.
• Include valid proof of purchase or order information.

Returned products are subject to inspection before a refund or replacement is approved.

3. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs or other information showing the issue when appropriate. We will review the situation and, if approved, may provide a replacement, return, or refund.

4. How to Request a Return

To request a return:

1. Contact Thetrap through our Contact Us page, email, phone, or Live Chat.
2. Provide your order number and reason for the return.
3. Wait for our customer service team to provide return instructions.
4. Package the product securely to help prevent damage during transit.
5. Ship the product according to the instructions provided by our customer service team.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

5. Return Processing Time

After we receive your returned product, we will inspect it to determine whether it meets our return requirements.

Approved returns will generally be processed within 3 business days after the returned item has been received and inspected.

You will be notified when your return has been processed.

6. Refunds

Once a return is approved, the refund will generally be issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Return Shipping Costs

Unless otherwise required by applicable law or the return is the result of our error, the customer may be responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before sending it back so we can provide appropriate return instructions.

8. Non-Returnable Products

Certain products may not be eligible for return due to their nature, condition, customization, hygiene requirements, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the applicable product page or at the time of purchase, where applicable.

9. Exchanges

If you would like to exchange an eligible product, please contact our customer service team.

Exchanges are subject to product availability and the condition of the returned item. If an exchange is unavailable, we may provide an eligible refund instead.

10. Order Cancellations

If you want to cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has entered processing, been shipped, or otherwise been fulfilled.

11. Refund Delays

If your refund has been approved but you have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider or card issuer.
3. Contact Thetrap if the refund still cannot be located.

We will be happy to assist you with checking the status of your refund.

12. Policy Changes

Thetrap may update this Return & Refund Policy from time to time to reflect changes in our business practices or applicable requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

For questions about returns, refunds, or exchanges, please contact us:

Thetrap
Website: thetrap.shop
Contact Us: Contact Us
Phone: +1 918 426 9404
Email: support@thetrap.shop
Location: 410 US-271, Wister, OK 74966, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)